1. Who will clean my home?
Our cleaning professionals are carefully selected, trained, and qualified experts. You’re getting only the best, insured, and bonded cleaners employed by All Easyy. You can trust that your home is in good hands with our experienced team.

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2. What should I do before the cleaning team arrives?
No need to vacuum before we get there – that’s what you hired us for! However, for a more efficient and effective cleaning, we ask that you pick up any toys, clothes, or trash beforehand. Additionally, please make sure your pets are in a comfortable area so they’re not disturbed.

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3. Do I need to be home when the cleaning takes place?
No, you don’t need to be home. Our team works with flexible schedules, and many of our clients prefer to be away when we clean. We can arrange to have a spare key or access code so we can enter and securely lock up when we finish.

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4. What if something gets damaged during the cleaning?
We take the utmost care with every home we clean. However, in the rare case that something breaks, we will do our best to repair or replace it. All our professionals are fully insured, so any necessary claims can be handled smoothly.

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5. What if something is missed?
We work hard to ensure your home receives consistent, top-quality cleaning. If you return home and find that something essential was missed, just let us know. We’ll take care of it as part of our All Easyy Satisfaction Guarantee.

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6. What happens if someone gets injured in my home?
All Easyy, as well as our professionals, are fully licensed and insured. This ensures you can enjoy a worry-free experience. If one of our team members gets injured on your property, our insurance will cover the claim.

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7. Do I need to provide cleaning supplies or equipment?
No, we bring everything we need to make your home sparkle! If you have preferences regarding the cleaning products or equipment we use, please let us know beforehand so we can accommodate your request.

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8. What if I need to reschedule a cleaning?
We understand that life happens! If you need to reschedule, please give us at least 48 hours’ notice. If we receive less than 48 hours' notice or can’t access your home, a rescheduling fee may apply. Please contact our office directly to make any changes.

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9. What if my cleaning falls on a holiday?
If your regular cleaning falls on a holiday, we will reach out to reschedule your service at a convenient time for you.

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10. Can I provide special instructions to my cleaning team?
Yes, absolutely! We encourage you to share any specific preferences or special requests when scheduling your service. This helps us ensure that your cleaning is done exactly as you want it.

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11. How often can you clean my home?
We offer weekly, bi-weekly, or monthly cleaning, depending on your needs. You can also request one-time cleaning services for special events, move-ins or move-outs, or any other reason. You can adjust your cleaning frequency anytime to suit your schedule, budget, and cleaning needs.

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12. Do you always send the same team?
We strive to send the same team every time, as consistency is key to providing you with the cleaning you expect. If a team member is unavailable, we will ensure a suitable replacement is sent to maintain the quality of service.

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13. Do your professionals accept tips?
While tips are not expected, our professionals do appreciate them. Some of our clients prefer to tip at the end of each service, while others choose to give a larger tip at the end of the year. Any tip at any time is always appreciated.

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14. Can pets stay at home during the cleaning?
Yes, we love all kinds of pets! If your pet is calm and friendly, they can stay at home during the cleaning. If your pet is more aggressive or skittish, we recommend placing them in a secure area to ensure the safety of both the pet and our team.

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Still have questions?
If you need more information or have any inquiries, feel free to reach out. We're here to make sure your experience with All Easyy is the best it can be!